Candy Crush and Pet Rescue load to black. How do I fix this

Sandra_Arrowood_

Candy Crush and Pet Rescue load to black. How do I fix this. The games open but all in black. This has been happening for several days and just started with Pet Rescue today.

Lynette

Hi Sandra, these games have been updated to new versions.  

This post below explains the changes:

https://care.king.com/en/pet-rescue-saga/game-format-change

And here are some tips that can help:

- Make sure your browser has been upgraded to latest version. 

If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. 

If your browser achieves a score of 450 points or more, then you should be fine.

- Clear your browser's cache. 

Old temporary files on your computer can affect game functionality.

Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/

Some practical tips for optimal gameplay:

Loading the game can take a few more seconds than normal. 

You can optimize the loading time by closing down unused browser tabs as well as closing programs running in the background.