i was playing pet rescue - suddenly everything is black ...

Sabine_Galler

..  then they wrote, that i would play same game on two or more places.  but i only play those one.  i dont have more than my laptop.  so what can i do? i love to play pet rescue.....     but every time i get those message.

Lynette

Hi Sabine, sorry you're having this problem. We'll let King know of this problem and see if it can be fixed. it would help to know if you also have the game on a mobile device?

Sabine_Galler

Thank your for the answer Lynette and please excuse my bad english. Im from Austria and its long time ago, that i have learned english in school

NO.. i dont have the game on a mobile device.  becouse i dont have a tablet and i dont have games on smartphone.

i only have one laptop ..  nothing else.

Lynette

Your English is good Sabine     Thank you for the answer, I hope King can fix this problem soon.

Tony_Mc

Hi Sabine Galler & Lynette L,

Thank you for posting, answering and commenting here on King Care.

There are a few steps we can try which generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html

http://www.mozilla.com/firefox/upgrade.html

http://www.opera.com/computer

(windows only)https://www.microsoft.com/windows/microsoft-edge

https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version. 

You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance. 

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU

Please keep me informed on how you´re getting on.

Kindest regards and have a great day,

Tony - King Care Team