Welcome to the Pet Rescue Community
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Please refrain from using block capitals as this can appear like shouting, as per our House Rules- https://care.king.com/en/community-house-rulesLynette does not work for King, but she is one of our Super Users because she provides great tips and troubleshooting for our players. We have seen players report similar problems, and our troubleshooting steps have resolved these problems. Please try the all of the troubleshooting steps, I am sorry we cannot help further until you have done this. Thanks!No your answer does NOT FIX ANYTHING. The fact that this has been going on since the whole platform change & not a single person at King has provided any helpful resolutions is just ridiculous. I've given you the least possible rating score a couple of times. I have blocked all emails from King just so I don't get the useless garbage answers that King "thinks" will fix my issue. King has DONE NOTHING because you don't want to or maybe just DON'T KNOW HOW.