Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
Hi Carla,
Sorry to hear that you're unable to move forward.
There's a thread that may be useful to you in order to solve this issue:
https://care.king.com/en/pet-rescue-saga/pet-rescue-html5
Please read it carefully and if you have further concerns let me know.
Have a lovely day!