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daily bonus chart

Pamela_Reid
Pamela_Reid Posts: 3

Level 1

today should have been the first day for my daily bonus chart and when I signed in it only had 1 item  on it and it said 0 days left why did this happen 

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,297

    Hi,

    I am so sorry for the delay in answering your question.

    Are you still needing help?

  • Pamela_Reid
    Pamela_Reid Posts: 3

    Level 1

    no  this was never  answered  and its been a while ago now  so basically I lost out on  my daily bonus chart  except for 1 day and it just started that day so not sure what happen.

  • Lady_Choo
    Lady_Choo Posts: 26,297

    Im so sorry, there were some changes behind the scenes and KC wasn't managed as it is being now. 

    I will give you a troubleshooting link here. If following the steps doesn't help. come back and let me know which device you are using, the OS and spin name.

    I know they did introduce a spin that was to a control group only to test and I am wondering if it was maybe that. Is the spin still there even if you can't use it? And if so, could you upload a screenshot please :) 

  • Pamela_Reid
    Pamela_Reid Posts: 3

    Level 1

    I am not worried about that now  but also no I don't have my spin wheel anymore either  and I am playing on hp laptop 

  • Lady_Choo
    Lady_Choo Posts: 26,297

    Hi Pamela,

    It seems that the spin wheel was part of a test available to a control group. 

    I am going to give you a link that explains why that happens. 

    Events changes

Hey! Would you like to give us your opinion?