Lost levels

dabber1961

I have lost my progress - I was on 964. Can you help me please?

Tony_Mc

Hi dabber1961 & Lynette L,

Thank you both for posting and answering here on King Care.

@dabber1961: please give it another try now :-)

Kindest regards and have a great Sunday,

Tony - King Care Team

Lynette

Hi dabber1961, are you back at Level 1?   - I've found that when this happens it can help to re-play level 1 (or wherever you are in the game) then, when it connects to save your score the game 'finds' your progress (sometimes you'll need to reload the game at this stage to pick it up)  If this does not help, write back here and someone from King can fix it for you 

dabber1961

Thanks but did not work for me.

Lynette

   Sorry,  I will notify the King team so they can look into it for you.

Tony_Mc

Hi dabber1961 & Lynette L,

Thank you both for posting and answering here on King Care.

@dabber1961: please give it another try now :-)

Kindest regards and have a great Sunday,

Tony - King Care Team

Tony_Mc

Hi dabber1961 & Lynette L,

Thank you both for posting and answering here on King Care.

@dabber1961: please give it another try now :-)

Kindest regards and have a great Sunday,

Tony - King Care Team

Great! Thanks dabber1961

Tony_Mc

   Sorry,  I will notify the King team so they can look into it for you.

Thanks for highlighting this Lynette L :-)

Tony_Mc

Hi dabber1961, are you back at Level 1?   - I've found that when this happens it can help to re-play level 1 (or wherever you are in the game) then, when it connects to save your score the game 'finds' your progress (sometimes you'll need to reload the game at this stage to pick it up)  If this does not help, write back here and someone from King can fix it for you 

Well done Lynette L