Trying to play Pet Rescue Saga and it will not load. Message says "need an Internet connection."

Of course I am connected to the Internet! So what is going on?? Prior to this dilemma, I was getting a message (right in the middle of a game) that I had the game open in duplicate browsers - also NOT TRUE. That message also was received in August and someone named Tony said to empty the cache, update your browser, preferably Chrome, and so that was done but nothing occurred. And then it just stopped. Until now. WHAT IS GOING ON???

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