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Why isn't my Pet Rescue loading on my Facebook? It keeps saying running for over 3 weeks now.
faith_71031
Posts: 5 Level 2
in Support
My pet rescue will not load on my Facebook account on my PC. The load will be full but it keeps saying running. I can load it on my Android phone but not my Facebook on my PC. I need it to stop saying running and load already this has been going on for about a month now.
Answers
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First make sure your browser is up to date and that your PC is Windows 7 or later version. If you play on Mac make sure your OS is Sierra or High Sierra. You can check this by clicking this link:
https://www.whatismybrowser.com
Then try with reinstalling the game to get the game back on track:
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
3) Close the browser.
4) Reinstall the game by clicking here:
https://apps.facebook.com/petrescuesaga
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera.
I hope this helps!
