Pet rescue saga keeps running but won't load and it has been going on for 6 months now

Kristy_Hull

It Keeps running but won't load I  have downloaded Javascript and flash player and still not working properly...Please fix this problem I have tried contacting you and looking over several help from others its just not working at all. 

Crazy Cat Lad

First make sure your browser is up to date and that your PC is Windows 7 or later version. If you play on Mac make sure your OS is Sierra or High Sierra.

The game is no longer running on Flash Player. Last year it was switched to HTML5 format and HTML5 running games are not quite compatible with Windows XP, Windows Vista or Mac OS El Capitan or previous versions.

Then try with reinstalling the game to get it back on track:

1) First, we need to remove the game from Facebook here: https://www.facebook.com/settings?tab=applications (don't worry, your levels, Boosters, Gold Bars won't get deleted)

2) Clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser%27s-Cache

3) Close the browser.

4) Reinstall the game by clicking here:https://apps.facebook.com/petrescuesaga

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera.

I hope this helps!