boosters purchased for 173 000 points and over 50 000 points this week has not uploaded to account

Alishia_Pillay

i would like my boosters uploaded.to my account... on Monday 173 000 points were used to purchase a bundle but no boosters uploaded... last night over 50 000 points use dto purchase bundle... still no more boosters uploaded... trying to get help is becoming  damn nightmare... can someone please help with uploading my rightful booster packs pleas... a. becoming seriously frstrated with lack of communication from pet rescue team

Lady_Choo

Hi Alishia, Cez answered you a few days ago and said she was going to send you a private message through King care, you will find it in the message inbox at the top of the screen

Lady_Choo

Hi Alishia, 

Am I correct in thinking you tried to purchase using ingame coins?

I can pass this on to the moderator who can check your account but she won't be in until next week as its the easter break now.

If it was real money you spent you would need to go to this link for direct help. I am sorry you are having issues, but one way or the other we should get you sorted

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Alishia_Pillay

hi its the coins earned through the game.. yes please do pass this to anyone who can assist.. would appreciate it ..thanks a mil

Lady_Choo

No problems, I will add it to her list She is off until Tuesday and the list is quite long, but don't worry, I will check she has. She is pretty good

Alishia_Pillay

hi its the coins earned through the game.. yes please do pass this to anyone who can assist.. would appreciate it ..thanks a mil

Cezdiamond

@Chicken Slayer thanks! 

@Alishia I will send you a private message through King Care so that I can get your account details :-) 

Thanks!

Alishia_Pillay

still waiting for a resolution to  this 

Lady_Choo

Hi Alishia, Cez answered you a few days ago and said she was going to send you a private message through King care, you will find it in the message inbox at the top of the screen

Alishia_Pillay

hi

yes she did message me and asked for my email... haven' heard from her since hence the reminder

Lady_Choo

Ah thank you then, I will go and give her a nudge

Its all our fault, she had some time off and when she came back she had a full length book series list to get through haha. Apologies for the wait though, I will mention it

Alishia_Pillay

ok thanks .. I will wait for her response