I bought 19 gold bars for power ups to [pass a level] after i passed the level it froze at the end

BeverlyStock

where the fireworks go off. I tried to refresh the page to go on playing. It did not move me to the next level. So I wasted money on the purchase? Can i get the money back, get the gold bars, or be moved to the next level as it should have been done? I was on level 816 and should have been moved on to 817

Lady_Choo

Hi Beverly, 

I am so sorry you had issues with your game. They cannot move you onto the next level unfortunately, but if it froze and you couldn't use them, I would follow this link here for purchase problems

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Thank you for posting on King care