I bought gold to play the mountain, but it freezes early on. Take action !!!

Question

Every mountain freezes, my photo is frozen below who is at the top, I bought gold to play and I can not, it has happened several times, because the site does not thaw me?

Lady_Choo · Answer

Its a known issue but the trouble is, it doesn't affect all players so its hard to pin down :(

Claudia_Marq · Answer

Thank you, the problem is freezes, several times! Almost every mountain for months!

Lady_Choo · Answer

Hi Claudia, thank you for posting on King care.

Unfortunately Mystery mountain is prone to problems. I wouldn't use gold to purchase anything to play it at the moment. However as you already have, could you have a look at this link here and follow the steps to contact the team who can help you :)

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1