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The mountain freezes with 2 to 3 hours of play, some months!
Claudia_Marq
Posts: 12
Level 2
in Support
Some months!I Buy gold to play and I'm barred! The mountain freezes with 2 to 3 hours of play.
0
Answers
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Hi Claudia, this is a known glitch in the game that occurs when the game does not register you using the 'exit' button to leave the Mystery Mountain game. It only happens when playing on computer/facebook. Always make sure you exit the game with the button and give facebook time to register that you've done it (don't immediately close the game or click off the screen) It can still happen even when you do everything correctly. Playing on a different device or waiting until the next day can unlock the freeze, but otherwise you just have to wait until next weekend and it will be ok again. If you lose gold playing you can follow the purchase help at this link to recover it: Purchase problems
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