Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
Hi galeforce, I've had this occur also. It only seems to happen on facebook and can be because you've got a game notification while you are playing and for some reason this is detected as the game being open elsewhere. I find that it helps to only have the game open and nothing else on facebook when you play (no other tabs or windows or mobile device) You can also try going to your facebook settings and turning off notifications while you're playing.