Error message when playing on Facebook?

chrissyde

I contacted Kings direct and they say they are working on it but can't give me a date when it will be fixed.

Crazy Cat Lad

Thanks for the Game ID:s @dbee_au @sia1970 @chrissyde @bsos @shawn1976 @1003811365 @popsy! 

I have passed this on to the Game Studio now.

The Game Studio is looking into this and counting to have a fix for this in place in a forthcoming update. I will post here when we know which exact update and when. 

Thanks for your patience! 
🛠😺❤️

abilady

i have had the same problem for months - orange cat until yesterday.   Now I get the solid black screen when trying to finish a level - when I am just about to win a level - and recently the beginning of the newest level where I can't finish even the first one without it crashing on every play.  SICK AND TIRED OF NOT GETTING TO PLAY AND LOSING BOOSTERS.  If you can't fix it at least give us more weather islands like before to get the boosters back we lose due to the errors from your game!!!!!

gerardselva

TapeID: 1035044722, concerne pet rescue saga, je viens de réussir le niveau 2506 écran orange erreur, j'actualise et on me demande de recommencer le niveau de plus j ai perdu ma bombe. Ce n'est pas la première fois.

Crazy Cat Lad

I have some petriffic news!

This should now be fixed, but to get the fix live in your game you will need to clear the cache and cookies on the browser. 

Please let me know how it goes or if you have any questions...

🐁🐈🐩❤️

Gegette

I can't play on my laptop for the last 4-5 days... Thanks to resolve this problem.

Priscilla_Nooner

ID 1013691234
I keep getting the Error message also. What is so frustrating about it is, I usually have won the game using boosts or spending coins or gold to buy boosts, then the cat comes up and I have to start all over again. It upsets me because I loose the coins or gold and the game. Hopefully fix comes out soon. I really like this game.

popsy

ID 1351764847 Hopefully cat on orange is fixed but have just tried playing and it's still sticking...do you know why that is happening...it's v.frustrating!

Crazy Cat Lad

Hi @popsy @Priscilla_Nooner @Gegette @gerardselva !

This should now be fixed, but to get the fix live in your game you will need to clear the cache and cookies on the browser. 

Did you do this, but the issue still persists?

@gerardselva I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore I replied to you only in English. If you have any further questions or issues, please feel free to post it at anytime, but in English. 

Thanks for your understanding! 🐾🙏

Caron_Pedersen

My  ID: 1072963480.  I keep getting the cat message that says "You have experienced an error that we are working hard to fix.  Please try again in a moment" when I try to play Pet Rescue Saga on my PC.  I have been getting this message for days now. It works when I play on my mobile. 

coorschick

I have not been able to continue my pet rescue as for days I have been getting the cat on the orange screen saying  " you have experienced and error"
ID: 9529674372 

Claire_Morris

I have the same issue, as above. I can play on my phone, not on my Mac computer 

Lynette

Hello @coorschick and @Claire_Morris

This should now be fixed, but to get the fix live in your game you will need to clear the cache and cookies on the browser. 

Let us know if you did this but the issue still persists.

Crazy Cat Lad

Hi @Caron_Pedersen and welcome to our Community!

This issue should be fixed now. Please check my comment above and let me know if you need any further help or have any questions. 

😺🛠

Lynette

Hi @Caron_Pedersen

This should now be fixed, but to get the fix live in your game you will need to clear the cache and cookies on the browser. 

If you have done this and the issue still persists, let us know 

edited to add, sorry for the repetition, @Crazy Cat Lad and I posted at the same time!