Error message when playing on Facebook?

Crazy Cat LadCrazy Cat Lad Posts: 10,050 Community Manager
edited November 2020 in Discussions & Support
Do you keep getting any of these three error messages when you play the game on Facebook? 


I’m happy to confirm that after a long investigation, many of the reasons for the error messages you were seeing have now been identified. Fixes have now been released and most of you will longer see these.

In spite of the game teams best efforts, however, not all of the sources of the errors were found, so a small number of you will still see these messages. We apologize for this and hope it doesn’t interrupt your enjoyment of the game too much. The nature of error investigation sometimes means that these are caused by problems that lie outside King and so can’t be fixed.

To make sure the fixes are visible in your game, please clear the cache and cookies for your browser and make sure to use Google Chrome, Mozilla Firefox or Opera wherever possible. If you’re still seeing the issue after trying these steps, then we would strongly recommend you try to play on mobile instead.

If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game, Windows 7 or older systems are no longer supported by Microsoft. 

If you’re still experiencing this and it has affected a purchase you’ve just made, please email Player Support here to get the purchase corrected.

Best Answers

  • Crazy Cat LadCrazy Cat Lad Posts: 10,050 Community Manager
    Accepted Answer
    Hi @Frankie_007

    Is your game freezing only when you have the Bronze Dog, Silver Cat or Golden Panda on the level?

    Does the game just freeze or do you get an error message as well? 
    Accepted Answer
  • Hey! Would you like to give us your opinion?

  • Frankie_007Frankie_007 Posts: 17 Level 2
    Accepted Answer
    Yes it still freezing up on error messages. I don't think anything is going to happen. My opinion think it's a waste of time coming here explaining what the problem is everyone else has the same problem and it seems like you not doing anything for anyone
    Accepted Answer
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