Lives can occasionally be lost with an update of the game, when the game
crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile
app.
Lives can also be reset after various technical issues either in the
browser you play on or on Facebook, or, if you play on mobile technical issues either in the game itself or on the mobile device you are playing on.
bear in mind also that if you have loads of Lives stored for some time and do not
use them, the game can reset the mailbox to free some memory and improve the
game's functionality. Therefore we recommend to not collect hundreds of Lives
or saving them for a longer time.
Lost Lives can unfortunately not be restored, but it's always free to ask your
friends for more Lives as many times you wish.