Sign Up!

New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Sorry team this is a not a slight error

sharlie27
sharlie27 Posts: 219
I have been told this but it is widespread and the same for all, in the last 2 days I have had 4 error messages always at the time when I have succeeded in a level and before I get credited with the level so that when you go back in you have to replay the same level. It seems that the is not an error and the error message is triggered by the level being passed. Not only do you have to replay the level but you lose the tools you may have used to get through. Trying to be patient and have done all the things you have suggested, thank you

Best Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓
    Hi @Annie_Soutter !

    This issue is under investigation and hopefully will get fixed soon. 

    Our policy is to only compensate or replace purchased items, but I credited some Gold Bars to your game for all trouble. 

    Thanks for your patience! 
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓
    @Annie_Soutter You are welcome! ✌️

Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓
    Hi @Annie_Soutter !

    This issue is under investigation and hopefully will get fixed soon. 

    Our policy is to only compensate or replace purchased items, but I credited some Gold Bars to your game for all trouble. 

    Thanks for your patience! 
  • sharlie27
    sharlie27 Posts: 219
    Very generous recompense, hope all your ( and our) troubles will be over soon
  • sharlie27
    sharlie27 Posts: 219
    Very generous recompense, hope all your ( and our) troubles will be over soon
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓
    @Annie_Soutter You are welcome! ✌️

Hey! Would you like to give us your opinion?