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What happened??!!

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Lanee
Lanee Posts: 2 Newbie
in Support
I had just ended a game when a notification popped up that said to add a name to my profile (wasn't linked to my account). I did just that, and went from level 323 to level 1. WTH!
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Answers

  • PummyRaj
    PummyRaj Posts: 32,856 Candy Moderator
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    Hello @Lanee, Hearty Welcome to the Pet Rescue section of our friendly King Community :) 

    I am sorry to hear about the issue you are having in the game!!  I am very new to this game and have not experienced it either!!   

    I will tag the Pet Rescue Community In-charge @Crazy Cat Lad to help you with this issue :+1: 

    Hoping for the best!  Have a nice day/evening!
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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @Lanee and welcome to our Community!

    I found your game with the same email that you use to login with here on this site.

    It looks like you progress is saved in both Pet Rescue Saga and Bubble Witch 3 Saga on a King account. Please try to reconnect to your King account to get back to your level.

    Go to the game's start menu and then Settings > Cogwheel > Account and login to your King account. You have the option to reset the password there if you have forgot it. 

    Let me know if you need any further help! 
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