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My boosters haven’t beeen transferred
animal6712
Posts: 4
Level 1
in Support
i updated my phone and my boosters haven’t been updated although I am on the right level!
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Answers
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Why didn’t my boosters upgrade when I changed phone0
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Hi @animal6712 and welcome to our Community!
Boosters and Lives are saved directly on the device and not backed up to your Facebook or King account like the progress, Pet Coins and Gold Bars.
Therefore they won't sync or transfer when you change devices or play on several devices at the same time.
Could you let me know your Game ID so I can send you some new Boosters. Check here how to find it.0 -
Hi my user I’d is
5348512708
thank you0 -
I was not able to find any Pet Rescue Saga with the number. Could you check that it's the correct number?0
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Hi my user I’d is
5348512708
thank you
5348512707 - apologies - I’m on level 2168😃0 -
Now I found you and have sent you some new Boosters!
They will pop up next time you open the game on a mobile device.
Don't forget to check all the competitions where you can win Gold Bars as well when you visit the Community.
Three competitions running at the moment:
Pet-tivity
Guess the cat's names
Get a petriffic score0 -
It is ridiculous. i lost over 600 booster becsuse i change phone !!!
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Hi @gazel and welcome to our Community!
You can transfer over the Boosters with a backup system like a SD-card, iCloud or similar that is available on your device. Back up the device and then transfer over the whole game.
Through Facebook and your King account only the levels and Gold Bars are synced.
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It can be transferred By using Backup System like External Storage
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Hello! New Bee Players! 👋
Welcome to Sweet King Community! 👑
Thank you for your playing Pet Rescue Saga! 😊
Very sorry for your problem. 😔
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a nice and safety day! 😊
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