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Could you please retrieve my levels?

Chlöey
Chlöey Posts: 2

Level 1

Hello,
I have a new phone and since I played pet resue before a king account was possible, I can't retrieve my levels. I was only at 170-190 when my phone broke, but I'd still like to get them back. I have no clue what email I used and since the gamecenter seems to be an issue of history, I have no way of saying what level I was :/ I hope you can still help me, despite my lack of evidence.

Kind regards,
Chlöey

Answers

  • Chlöey
    Chlöey Posts: 2

    Level 1

    I thought this was the support😂😂
  • PummyRaj
    PummyRaj Posts: 44,720
    edited August 2019
    Chlöey, Hearty Welcome to the Pet Rescue section of our friendly King Community :) 

    This is not the Support / Player Relations Team.  This is the "King Community" for all King Games.....  Except for the Purchase issues, most of your questions will be answered here :+1::D  

    With regards to getting the level progress back in your game, try this link and see if it helps 
    https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved/p1?new=1

    If it did not, please post back and let us know!  Our game in-charge will be able to guide you and help with the right direction :+1:     

    Hoping for the Best!  Have a great rest of the day/evening!
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @Chlöey

    This is the support section in Pet Rescue Community, but it's not sure that people are online 24/7, but all questions get answered the same day usually. 

    If you can't remember which account you had the game saved on or aren't able to access that account, please create a new King account on your new device and then let me know the Game ID and I will manually restore the levels for you.

    Check here how to find the Game ID, but make sure the game is connected first to your new King account. 

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