Hello @lyane, Hearty Welcome to the Pet Rescue section of our friendly King Community
I am sorry to say that the Community supports English language ONLY for everybody to understand better! Please post in English, so that we can help you with the issue in your game!
I understood the issue from your other posts and I am very sorry to hear that you are not able to go forward in your game!!
Can you please post below details --- 1) What device you are using to playing the game? 2) Are you logged into the game through Facebook OR Kingdom account; 3) Your game user ID number -- Check here how to find the Game ID,
Once you provide all those details, our game in-charge @Crazy Cat Lad will be able to advice you what to do!
** TO post back, tap on "Type your Comment" box located below.
I just checked other posts by @kaygunn. The player needs help with moving to other episode. Looks like they are not receiving tickets from friends and also lock is not opening even after the set time is over!!