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My gold bars keep disappearing and I have not used them, WHY??

jessika46
jessika46 Posts: 1

Level 1

I had 71 gold bars, was saving up to 100 before I started to use them.  Bought a new phone several months ago, Note 9, and downloaded the app and now all my gold bars keep disappearing, WHY??  The whole point of the game for me is to win the gold bars. Also, after loading the app onto my phone I noticed you have made it so much harder to win the gold bars and now they just keep mysteriously disappearing.  I am almost at a point of frustration to where I do not want to play anymore and I have been playing for years now.  Thanks.  

Answers

  • QueenB
    QueenB Posts: 15,519
    Welcome to our Community @jessika46😃

    I will have to check this out for you and in order to do this, I will need your User ID  so I can locate your game records and have a look. 

    Thanks 👍

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