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Lost money

Amanda830
Amanda830 Posts: 1

Level 1
in Support
Hi.  I tried to purcase gold tonight.  The game said I had no internet connection.  I attempted again and the game said I already had the item.  The game withdrew 9.99 from my  Ank account twice but I never received the gold.    

Answers

  • PummyRaj
    PummyRaj Posts: 44,702
    Hello @Amanda830, Hearty Welcome to the Pet Rescue section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!!  To get your money back, you will have to contact the King Support team through this link  https://soporto.king.com/contact

    ** While filling out, enter the TOPIC as "Problems with Purchase";
    **  and the SUB-TOPIC as "Purchased Items Not Received"
    ** Explain briefly about the issue and Submit the form.

    You will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

    Hoping for the Best!  Have a nice day/evening!

    ** Please post back if you need further assistance by tapping on "Type your Comment" box located below =)

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