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pebblestwo2002pebblestwo2002 Posts: 1 New Bee
I clicked on purchase 2 times for coins it said it was not charged to my account but it was 2 times but no coins 


  • kiara_waelkiara_wael Posts: 6,731 Superstar
    edited December 2019
    Hi @pebblestwo2002 , Welcome to Our Community  =)
    We're very sorry for your problem 
    If there is a problem with the purchase you will need to click on it and follow the steps.
    You can Contact Us  Player Support directly.
    Let me know if you need any further help or have any questions. 

  • PummyRajPummyRaj Posts: 7,657 Superstar
    Hello @pebblestwo2002 A Warm Welcome to the Pet Rescue section of our friendly King Community :) 

    I am very sorry to hear that you were charged for more than once and you have not received the items you have purchased for your game!!  The Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!   

    Hence, you will have to contact the "Player Support Team" through this link  
    ** While filling out, enter the TOPIC as "Problems with Purchase"; 
    and the SUB-TOPIC as "Payment Queries"; 
    Explain briefly about the issue and Submit the form. 

    NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

    Hoping for the Best!  Have a great rest of the day/evening! 

    ** Please post back if you need further assistance by tapping on "Type your Comment" box located below =)

    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

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