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pebblestwo2002
Posts: 1
Level 1
in Support
I clicked on purchase 2 times for coins it said it was not charged to my account but it was 2 times but no coins
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Comments
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Hi @pebblestwo2002 , Welcome to Our Community
We're very sorry for your problem
If there is a problem with the purchase you will need to click on it and follow the steps.
You can Contact Us Player Support directly.
Let me know if you need any further help or have any questions.
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Hello @pebblestwo2002 A Warm Welcome to the Pet Rescue section of our friendly King Community
I am very sorry to hear that you were charged for more than once and you have not received the items you have purchased for your game!! The Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!
Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Payment Queries";
Explain briefly about the issue and Submit the form.
NOTE: Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to the same email you have received.
Hoping for the Best! Have a great rest of the day/evening!
** Please post back if you need further assistance by tapping on "Type your Comment" box located below
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