Purchase charged but NOT reflected in game

GwenCartwright

This morn at 10:47. The purchase was charged but message came from game it didn't go through and I would not be charged. I was charged and I still did not get my purchases.

Sukanta_Biswas

Hi @GwenCartwright
We warmly welcome you to the Friendly King Community's Pet Rescue Saga forum.🤗

We're very sorry for your problem 😭
If there is a problem with the purchase you will need to click on it and follow the steps.
We don't handle purchase issues in the community.
You can Contact Us  Player Support directly.

LATHAGOPAL

Gold bar purchased but not reflected  amount has been credited whT will  ido

PummyRaj

Hello @LATHAGOPAL, Hearty Welcome to our friendly King Community   

I am very sorry to hear that you have not received the items that were purchased!!  This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link:  https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form.
NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

* Please post back if you need further assistance by tapping on "Type your Comment" box located below

Hoping for the Best!  Have a great rest of the day/evening! *

Crazy Cat Lad

@LATHAGOPAL @PummyRaj Check also this page with more help with purchases that went wrong.