Loss of neighbor

Deregnaucourt

Hello I can not find my neighbors they disappeared.I am only two is normal.Thank you in advance

kiara_wael

Hi @Deregnaucourt , Welcome to Our Community 

Did you mean Freinds in map or in list ? Have you update your PRS game than connected to Facebook 
Let me know if you need any further help or have any questions.

Deregnaucourt

>Friends in the list on my computer. I can not update it either on my computer.thanks in advance

PummyRaj

Hello @Deregnaucourt A Warm Welcome to our friendly King Community  

I am sorry to hear about the issue in your game!! 

Can you please tell me what browser you are using to play the game?  Do you have a mobile device?  Did you try to play on that and see if you can find your friends? 

Please tap on "Type your Comment" box located below to write back. 

Talk to you soon!  Have a great rest of the day/evening!  

majellab

I have same problem no friends on map and always waiting for ages at road block 

Crazy Cat Lad

Hi @Deregnaucourt @majellab

Sounds like there's some issues with the Facebook settings when your friends suddenly disappear.

Reinstalling the game on your Facebook should fix the issue. In order to do this, try these steps on a computer (even though you play on mobile): 

-Log in to your Facebook account 

-Remove the game from your Facebook on this page

-Clear the cache on your browser

-Reinstall the game (click here if you can't find it)

Remember to NOT edit any settings in the pop ups when reinstalling and if the game asks for any permissions to access your Facebook you will need to accept these, otherwise the game cannot pick up your friends from your friends list into the game. 

I hope this helps!