phone hacked

SanDee81

my phone was hacked and charges ran up for this game. tried to report/refund from telco to get the runaround over several months to no avail. Please help

kiara_wael

Hi @SanDee81 . Welcome to Our Community 

Your level is safe as long as you play and is connected to Facebook and King Account 

please report this to our Player Support team here, so they can help.

Here for contact link 
Let me know if you need any further help or have any question.

Crazy Cat Lad

Hi @SanDee81 @kiara_wael

If your game has been hacked and purchases have been made without your consent, you will need to contact the police and report this immediately. 

Then contact your bank or credit card provider with the police report, they will then refund the money if someone used your card/ account without your consent. 

King, but also Apple, Google or Facebook that handles the transactions and your payment details on your device can only refund items that were not received in the game.

All frauds need to be reported to the police and then contact the bank and they will refund the charges.