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problems with coins and boosters!!

gisellemaero
gisellemaero Posts: 2

Level 1
edited January 2020 in Support
I have a big problem, I advance a lot on Facebook and I have a lot of coins and boosters, when I download the app in my new cell, I conect with facebook, save my progress in the levels,but don't transfer the coins or the boosters that I earn for so long. It does not keep my progress with the coins I earn.  How do I have them in my app too?

Comments

  • kiara_wael
    kiara_wael Posts: 157,887
    edited January 2020
    Hi @gisellemaero . Welcome to our Community  =)

    Sorry about the issue for the PRS game . 
    If we play using Mobile before, and want to play on a Computer via Facebook , only level and gold bars are connected. 
    But dont worry you can try this way 

    If you connected to Facebook before

    • Open the Facebook application on your device and log in to your own 'correct' Facebook profile.
    • Open the game and tap the blue Facebook 'connect' button, to re-link your game to the now active Facebook profile.
    If this was the previous Facebook profile you used, you'll now recover your progress, boosters and Gold Bars again.

    If you cannot recover your boosters, we can offer support and replacement for any you've purchased but not yet used. Please contact us using the link at the bottom of this page:


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