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Retrieve my level

Deep16
Deep16 Posts: 3

Level 1
in Support

Hi was playing Pet rescue saga since years...and today I lost all my progress..nearly reached 1150..Reason: I deleted my Facebook permanently then when i created a new account and continued to play..I came to Level 1.. pleaaaaase help πŸ˜”πŸ˜”πŸ˜”πŸ˜”

Comments

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Deep16 and welcome to our Community!

    If you deleted the Facebook account where you had the game saved on, then you have also deleted the game progress.

    I can manually put you on the same level on your new account, but it is not possible to restore any Boosters, Pet Coins or other in-game items that weren't purchased.

    Please post your Game ID and I will move you back to level 1150. Check here how to find the number.

  • Deep16
    Deep16 Posts: 3

    Level 1
    Screenshot_20200204-125019_Pet Rescue Saga.jpg


  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Thanks! The game seems not to be connected to any Facebook or King account yet.

    Could you please connect it to an account first so I can restore it. Tap the Sign up with email or Continue with Facebook to create a King account or connect to Facebook.

  • Deep16
    Deep16 Posts: 3

    Level 1
    Screenshot_20200205-154715_Pet Rescue Saga.jpg

    Thank yoi

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Thanks @Deep16 !

    Your game is now reset back to level 1150!

Hey! Would you like to give us your opinion?

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