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Pet Rescue Saga

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Roseie
Roseie Posts: 2 Newbie

What are you going to do about my gold bars that I paid for and how long will it take

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  • kiara_wael
    kiara_wael Posts: 146,061 Candy Moderator
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    Hi @Roseie . Welcome to our Community 🙎

    Have you problem with purchase ?

    Sorry to hear that you have not received Gold Bars!! This King Community does not deal with the Purchase issues as the query includes your personal details!

    Check this useful page where you can see how to request a refund depending on the device you play on. 

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

    If you play on Facebook on a computer then send an email from here. Don't forget to add your Game User ID to the email so Player Support will find your game.

    Hope this will help you

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