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Connection issse
zainab786_
Posts: 12
Level 2
in Support
Hi is pet rescue game having internet connecting issues? I can't see my progress be use of it and can't play daily challenge because of it. I don't have any internet issues with any thing else at home expect for the pet rescue game . I have tried to turn on and off my phone but it still doesn't work. When will the issue be fiixed ? It's been nearlly a week now since I've been having trouble with it please help.
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Comments
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Hi @zainab786 . Welcome to our Community
No problem in my mobile . Could you please post a screen shot of that message or how the game looks like when it fails to connect? or please check this page 👇️
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Hi kiara I don't know how to do screen shot
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Hi and a very warm welcome to you @zainab786
So sorry about that.
I hope the experts responds is positive for you.
Best of luck and enjoy crushing 🍭🥂
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Hi there Zainab and good day to you.
You may refer to your phone setting for screenshot function. Usually you need to tap 2 buttons depending on your setting simultaneously to capture the screen on your phone.
May I know whether your game is up to date? If not, please update to the latest version, restart your device and log back in again.
Also if your phone is running on low memory/storage it may also cause apps or system to not function properly.
Please let us know if you still need other help.
Thank you.😊
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