pet rescue saga black screen

azgirl1

Hi my flash player is on, But my pet rescue saga still has a black screen. I buy things for the game, But I can't play it? Would someone help me with this please? Thank You!

piaandersson

@azgirl1 You have come to wrong community. This is for farm heroes saga.

If you click on the green link it will take you to pet rescue saga and get help.

https://community.king.com/en/pet-rescue-saga

kiara_wael

https://community.king.com/en/pet-rescue-saga/discussion/314892/pet-rescue-saga

Hi and Welcome to our Community

We are investigating this black screen issue to see what is going wrong for some players on Facebook.

Meanwhile, please try with reinstalling the game to see if it helps.

-First remove the game from Facebook here (this do not delete any progress or in-game items)

-Clear the cache and cookies on your browser

-Reinstall the game

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.

Please note that the game do not run on Flash Player on Facebook. It's running on HTML5 and no Flash is required!

If you have a Windows PC, you can also download the game directly to your computer and play via the app instead. You can sync your progress just by connecting the app to Facebook and you can download the game from Microsoft Store by clicking HERE.

Crazy Cat Lad

Hi @azgirl1 and welcome to our Community!

The game do no longer run on Flash Player, so that is not needed to be able to play.

Check all info and workarounds for the black screen issue here:

https://community.king.com/en/pet-rescue-saga/discussion/comment/1130395#Comment_1130395