help request not working

i sent a request for help and my friend that always helps says she never got th request. here is a picture of the request being sent


Comments

  • LynetteLynette Posts: 3,717 Pet Rescue Moderator
    edited March 19

    Hi @lorraine5050

    Has your friend already passed this level?

    Friends can only help if they are passed the level themself.

    Also you both need to have your game data saved/backed up so that your request can be sent to your friend's game.

    If you back up using facebook this can take time and sometimes connection is blocked as facebook reads game data as viruses 😕

    Both your friend and yourself can try logging out, then back in again and see if that helps?

  • Hey! Would you like to give us your opinion?

  • lorraine5050lorraine5050 Posts: 22 Level 2

    yes she has passed the level . she has been able to help on all my levels till this morning. when she didn't get the request

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