My color balloons will not select any color.

 What is the problem? They are activated, but when I click on the balloon, it will not move so I can choose color.


  • kiara_waelkiara_wael Posts: 39,773 Candy Moderator

    Hi and Welcome to our Community

    Please Check app update - Log out game - Restart Device - Open game and Log in.

  • Hey! Would you like to give us your opinion?

  • Sheryl_ThompsonSheryl_Thompson Posts: 16 Level 2

    @kiara_wael How do you check app update? I play this game on my desktop, is there an update?


  • sringbeansringbean Posts: 31 Level 2

    Sheryl_Thompson - Updates are most commonly done automatically but sometimes we shut off the auto-download feature by mistake. If this has happened you can manually download the updates by going to the app store you downloaded the app from and select updates from the submenu.

    What device are you using?

  • Sheryl_ThompsonSheryl_Thompson Posts: 16 Level 2


    Thank you for your response. I am using a desktop, windows 10, and I use the link through facebook. I have not seen where I can update anything. I have logged out of facebook (those instructions were for the problem of losing my completed levels), and relogged in and accessed pet rescue. I am using a WIN 10 desktop.

  • amazinnmamazinnm Posts: 1 Newbie

    I have the same problem and tried the same things as String Bean. The only difference is that I can play one game before the tools do not work.

  • jennyroy22jennyroy22 Posts: 1 Newbie

    when you reload you lose your side bar not fair

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