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YICÉEJYICÉEJ Posts: 8 Level 2

I am LEVEL 822 but as soon as I try to play the next game, it repeats FAILED. I have tried several times, and have rebooted my device several times. Three friends have joined the game to help so they obviously have managed to do it themselves. But as soon as I press PLAY, the banner saying FAILED drops. I don't want to lose my progress either. What do I do??????


  • kiara_waelkiara_wael Posts: 48,454 Candy Moderator

    Hi and Welcome to PRS Community 😻

    Make sure updated your game . and Please check this page for updated

  • Hey! Would you like to give us your opinion?

  • YICÉEJYICÉEJ Posts: 8 Level 2

    Thank you, kiara_wael. I installed the app only a few months ago so I doubted there would be an update. However, I checked the different parts of my device as the video instructed, and everything was okay. It's a Fire Kindle. I also went to the STORE where you get the apps, but there aren't any new updates for this game. So what should I do now? Should I uninstall the app and reinstall it? The game allows me to help neighbours higher up in level to me. Yet I can't actually make one single move before the LEVEL FAILED banner drops in my. Own game.

  • YICÉEJYICÉEJ Posts: 8 Level 2

    I proceeded to uninstall and reinstall Pets Rescue Saga four times and the problem continues with this level, though there are now five friends helping me. I can help others when they are stuck, go to the circus with the five free tickets, PLAY the nightly game on the left of clearing all the blocks, send LIVES to friends. So why can't I play my next level? Has anyone else encountered this problem?

  • LynetteLynette Posts: 3,885 Pet Rescue Moderator

    Hi @YICÉEJ 😊

    Which level is it you are trying to play? Is it 822 or the next level, 823?

    Can you make any moves before it says 'failed'?

    What else does it say eg, that you need to save more Pets or get more points or whatever?

    Are you able to take a screenshot of the level and post it here so I can see and (hopefully) help?

     (How to take a screenshot)

  • YICÉEJYICÉEJ Posts: 8 Level 2

    The GREEN button I press to open the game at that level says 822. The game proceeds to tell me that FIVE friends will help me. Then the five photos of the the friends fly in and drop coloured balloons. Then the game immediately goes a bit darker in colour and then the banner drops saying LEVEL FAILED. I rushed like mad to see if I could explode a balloon first, but I only managed it once and it didn't help at all. The balloon didn't even have time to explode the coloured squares. Everything happens so quickly there isn't time to take any screenshots. Then that window shuts and takes me to the option TRY AGAIN. Sometimes I am grown out of the game itself.

  • YICÉEJYICÉEJ Posts: 8 Level 2

    Do you think I'll receive a solution to this problem from this website? From the technical department? Or should I just resign myself to not being able to play anymore because my Level 822 malfunctions?

  • LynetteLynette Posts: 3,885 Pet Rescue Moderator
    edited June 16

    It does sound like a level malfunction @YICÉEJ

    Usually these are fixed by a game update, so try this again first, and if it still does not work use the contact page (link below) to tell them your problem. Make sure you let them know that you've already tried updating as that is the first thing they will tell you to do. Good luck, please let us know what happens!


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