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Im having this problem too. Someone commented earlier that it was a Facebook problem and that King are working with FB to find a solution. I too play on my laptop and dont want to delete the game and lose all my progress. Guess we just need to be patient until they fix it.
Salut @rejane2 bienvenue chaleureux dans la communauté, vous êtes présentement dans la communauté Pet Rescue Saga, cette communauté est anglophone uniquement, vous pouvez utiliser un traducteur comme Google Translate pour t’aider ou poser votre question dans la communauté internationale francophone, ça me fera plaisir de vous aidez, merci
Bonne journée 😊🐰
Lynette, I was having the same problem and yesterday I was unable to get Pet Rescue to load. I've now solved my problem and Pet Rescue has now loaded without any probs (fingers crossed). Facebook appears to have up-dated use of cookies and therefore I had to go into settings on facebook and accept cookies for apps used via facebook. If you don't accept the app cookie option, web games don't seem to load or state that you don't have permission to load. Hopefully this will help others who are having the same problem.