⚠️ Message: "Login unavailable: Logging in with Facebook from this device..." (resolved)

Crazy Cat Lad

This error message seems to come up for some players when trying to play Pet Rescue Saga on Facebook.

The issue is under investigation and hopefully will be fixed soon.

I will post any updates or news on this here on the thread.

Thanks for your patience!

Cristoforo_Bavia

hi all

from today when i try to logon to app from facebook (laptop) i receive an error:

logging in from facebook from this device is not available. to continue log in from a computer or try again later.

i tried with another PC and i receive same issue and using a facebook account of my brother no issue occour

jopelo

Hey!

Continuing yesterday, when I try to sign in to the app from Facebook (laptop), I get an error message:

logging in from Facebook on this device is not available. continue logging in from your computer or try again later.

Crokette

Same problem with this game and another. Anyone knows how to fix this?

Lynette

There are lots of connection problems with facebook, it sometimes blocks the game seeing your game and facebook friends (even if you are playing via facebook on a computer)

Make sure facebook has permission to see your friends list.

Check your game settings at the link below and make sure Pet Rescue Saga is 'active' 

https://www.facebook.com/settings?tab=applications&ref=settings

Also, scroll down on the same page to Preferences, make sure they are also turned on.

"Preferences

Apps, websites and games

Gives you the ability to use Facebook to log in to and interact with third-party apps, websites and games, as well as connect accounts you have with other apps, websites and games to Facebook."

Crokette

Thank you Lynette. Checked those parameters and they are all correct. Cleared the cache. Still not working :( :( :(

Crokette

Update: games are working again 😀

Haideju

I have exactly same problem but with other game! Issue started 2 days ago!

Really looking forward to any kind of advice how to solve this. Am also in contact with game support for 2 days now but they have not been able to find the error.

jopelo

I still don't work, only the anroid works windows doesn't

Crokette

Mine takes a while to load but still works today.

tucker21

I've seen on another post that if you go to settings in facebook, then click on 'Cookies' and make sure all cookies including optional ones are on then the game should load. I've just tried it and it works :-)