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HELP ANYONE! AFTER PETOPIA THIS IS HOW MY PHONE IS. IT WASN'T THIS WAY BEFORE
Peanut7139
Posts: 1,678 
in Support
Greeting all, Any help please! Before Petopia my phone was just fine with Pet Rescue. The front main page of the game was fine, download the update, just fine. Petopia went away and the main front board appeared in the blue cloud / sky you see. It said downloading nice picture and I've seen it before when I've played Petopia. The last time I played it, the game came back just fine no problem. This time, Petopia left the game and it's been spinning ever since. I am so tired of it so I lost all of my boosters and uninstalled the game. I reinstalled the game, all my booster are gone and I saw the game as it use to be, the front was there and I restarted the game because I tried to play the game but it wouldn't let me. When the phone came back, the game was just as you see it. The picture downloading is still spinning and I lost all my boosters for nothing. I like Petopia but if this is what I have to look forward to, it's not worth it. Before Petopia, everything with Pet Rescue was just fine, I had no problems with the game. I played the games, downloaded the updates and everything was just fine with the game. Now I just see the clouds in the background, the spinning arrows going around and around, the Downloading nice pictures and if I want to not play a game, I have to close the game completely when I use to hit the back arrow to easily stop playing. Now I can't stop playing the game once I start it, I have to get to the end or close the entire game. I use to see the pop up asking me if I want to end the game but it will not allow me anymore now. The entire game is messed up because the picture will not download. Anybody have any suggestions of how to get the pictures to download or fix this? Thanks
Comments
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Hi @Peanut7139
This is a graphics glitch that most of us have at the moment. I don't think it has anything to do with Petopia, but probably because they are changing how the graphics look within the game.
Don't worry, you can still play all the levels as normal. I'm sure it will be fixed soon 🙂
Next time, do not reinstall your game, an update usually fixes things and you do not loose all the boosters that were stored on your device.
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Thanks Lynette, No one said anything and I was waiting for someone to say it wasn't just me. I thought there would be many post about it but you are the first to say it's happening to a lot of people. Also yes I can still play the game as before but it is causing problems with the trying to download the pictures and when I am playing, if I decide to start the level over, I can't. I have to come out of the complete game and restart the app all over again. It making it work instead of fun. Also Lynette I did update the game. I did go and see if there was an update and it was, it did not change anything. This is why I uninstalled thinking it might fix the problem. It did not and I will not do that again. I start a level and then I see were I can play and do something different, I have to close the game and restart each time now. I use to be able to click the back arrow key and it would ask if I want to end the game. I do want to end and it was that easy. Now each time if I want to come out, close the app down and restart the game all over again. It's a pain and I wish the pictures would download so I can have the game back the way it was. Thanks Lynette for telling me what is going on.
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Lynette I wanted to ask is there away I can go back to the original software and game that I had last week before I uninstalled and reinstalled the game. I can tell that it is a newer software and my game does not play like it did before I reinstalled. I notice the newer pop ups that I didn't see in the last version I had. I ask because the game does not allow me to play the way I was playing before. I don't care about the newer pop ups I'm seeing but I was enjoying the game and now I'm not. Can you ask the techs to see if that is possible and I will do whatever you all tell me to do to get back the old game I had before I uninstalled. Thanks
