Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
Hi @Gayle_Bromley usually when this happens it is a connection issue within your game and the rewards are added later when connection is restored.
Check that you are logged in properly (sometimes logging out, then in again can help) and if you play via facebook check your app permissions.
You can also contact support from within your game, this way they can look into what is happening and, if you ask, replace rewards.