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🏝️🐾 Summer Petopia

Firestone Ad

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msdebbiedo
msdebbiedo Posts: 12 Level 2
edited April 2023 in Discussions

After watching this ad, instead of acquiring a life or getting a cherry bomb, you must exit the game and log in again to resume playing. When playing Mystery Mountain, you have to go back to the bottom of the mountain and start all over again, even though you have completed watching the ad. Get rid of this ad or fix it please!

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  • Lynette
    Lynette Posts: 6,475 Pet Rescue Moderator
    edited April 2023
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    Hi @msdebbiedo advertisments are specific to your account, and where you have downloaded the game from.

    You need to find out where the ads are from (for example google ads?) and report the problem to them.

  • goodbyefirestone
    goodbyefirestone Posts: 1 Newbie
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    I downloaded the app through apple, and I’ve waited up to 2 minutes to have the Firestone ad clear out and it does not. It has made me lose many lives and needs to be removed from all platforms. Or an exit button needs to be added. Get rid of this Firestone ad.

  • Lynette
    Lynette Posts: 6,475 Pet Rescue Moderator
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    As I explained before It is not the game that these ads are coming from, but Apple Advertising. You need to contact them and let them know.

    It might help to simply remove all ads until the Firestone one is fixed.

    I found this information online:

    How do I get rid of Apple app ads?

    Block personalized ads on your iPhone, iPad, or iPod touch

    1. Go to Settings > Privacy & Security* > Apple Advertising.
    2. Turn off Personalized Ads.

    I hope it helps?

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