Pet Rescue Saga

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Pet Rescue Saga

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Can’t get app to install

A level I was on wouldn’t let me play. When it would open it immediately closed saying ‘not enough pets rescued’. After many attempts, I uninstalled the app. Now when I go to install again I don’t get a button to install. It says at the top tight corner DOWNLOAD but it doesn’t do anything when I tap it. I’m using an Amazon Fire tablet to play the game. How can I get my app back working?

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oreoKing613

i’m having trouble with my Amazon fire. It’s really old. I have to buy a new tablet which tablet works best for king Pet rescue

Lady_Choo

So plenty then! I will feed it back, thank you.

Just out of interest, can you clear cache in the android app store? (settings then apps then app store if its the same as android, if not I don't have a clue)

fcolson

I have 4.09 GB of available space.

Lady_Choo

@fcolson All versions of the game should be the same on each device format now. So the studio think it might be something to do with free space. Could you let me know how much free space you have please 🤗

Lady_Choo

Hi @fcolson I know they did hit pause with updates, I don't know why. I will ask the CM if there is any more news on this, but it won't be until after Tuesday now due to the bank holidays.

fcolson

The Kindle Fire version is OS 7.3.2.7. Why can't there be an update to Kindle ? In the app store pet rescue still has DOWNLOAD with 0%.

Lady_Choo

I will pass it over to our community manager and see if she can suggest anything as the studio might know. I really appreciate your patience and we will do our best to help you.

Which version of the fire are you playing on?

Also I had forgotten until I was reminded, there haven't been any updates on Kindle for a while, so it maybe that it is waiting to download an update that isn't there yet and that is why its stuck.

fcolson

I've tried everything you suggested above even did a shutdown/boot of the tablet. Still get the same message of "Download" but it still doesn't do anything. If anyone else has any ideas they would be greatly appreciated. Thanks.

Lady_Choo

Hi @fcolson welcome to the community. I am sorry you are having issues with it.

Have you tried closing the tablet down completely and reopening it? Force stop amazon playstore too if you can.

Make sure your kindle doesn't need an update.

If none of this works, I will ask for advice from someone else as I could never get apps to work at all on the fire.

I am also going to leave you with the troubleshooting link to see if any of that helps 🤗

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Accepted answers

All comments

Lady_Choo

Hi @fcolson welcome to the community. I am sorry you are having issues with it.

Have you tried closing the tablet down completely and reopening it? Force stop amazon playstore too if you can.

Make sure your kindle doesn't need an update.

If none of this works, I will ask for advice from someone else as I could never get apps to work at all on the fire.

I am also going to leave you with the troubleshooting link to see if any of that helps 🤗

fcolson

Lady_Choo

I will pass it over to our community manager and see if she can suggest anything as the studio might know. I really appreciate your patience and we will do our best to help you.

Which version of the fire are you playing on?

Also I had forgotten until I was reminded, there haven't been any updates on Kindle for a while, so it maybe that it is waiting to download an update that isn't there yet and that is why its stuck.

fcolson

The Kindle Fire version is OS 7.3.2.7. Why can't there be an update to Kindle ? In the app store pet rescue still has DOWNLOAD with 0%.

Lady_Choo

Hi @fcolson I know they did hit pause with updates, I don't know why. I will ask the CM if there is any more news on this, but it won't be until after Tuesday now due to the bank holidays.

Lady_Choo

fcolson

I have 4.09 GB of available space.

Lady_Choo

So plenty then! I will feed it back, thank you.

Just out of interest, can you clear cache in the android app store? (settings then apps then app store if its the same as android, if not I don't have a clue)

oreoKing613

i’m having trouble with my Amazon fire. It’s really old. I have to buy a new tablet which tablet works best for king Pet rescue

level 9468
is someone having problems here also? never having enough pets
Recover Account
I got a new phone and was connected through Facebook. When I got the new phone and downloaded the game it did not save my last game. I was on level 3044 or close to it. Can I recover it some how?
Compra não concluída e sem reembolso
Fiz uma compra mais no jogo mostrou "COMPRA NÃO CONCLUÍDA" porém q meu dinheiro não foi reembolsado
9416
IImpossible De passer le niveau 9416 Qui peut m aider?
Can’t get extra moves or bonus with adverts
Since last Monday I have been unable to add 5 extra moves by watching ads. I have been playing Pet Rescue for years and have always been able to watch ads for extra moves or extra bonus. Can only use gold bars. Why is this? Can I not have adverts for extra moves reinstated please

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Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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Hello Pet Community! 🐾 Curious about the latest level in Pet Rescue Saga? You’ve come to the right place! 🐶🐱 🗓️ New levels are released every Tuesday, so there’s always a fresh challenge waiting for you! 📍As of December 23, the latest available level is 9477. On December 30, the next latest level available is 9492. On…