![](https://us.v-cdn.net/6030983/uploads/QFFNVRP8YSZY/prs-en.png)
The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hi @fiestycat and welcome to the community.
Player support have been extremely busy and if you send multiple emails, it counts as different tickets so that could be why you've not had a proper reply yet.
Are you playing on computer? I know some have had issues with the sound on that. Petopia is not available on computer right now as it is broken.
Have you tried clearing cache and cookies as you have mentioned other games too, it might be a good idea to make sure that your browser is upto date as well.
If you need help with that let me know, let me know which one you use and the version. 🤗