Cannot get help with games

WeaverFairy

Hi everyone

When I try to get help with a level I always get the message "something went wrong". I have rebooted time and again. Only happened since latest upgrade. Of course no wY to contact customer service for help it seems. Any ideas please?

WeaverFairy

I have tried to login to my account to see if I can contact customer support but that tells me there is a connection error. There is no problem with my tablet or our WiFi and all other games are fine.

Lady_Choo

Hi @WeaverFairy can you tell me if you are connecting via the kingdom or Facebook?

I have the contact link but is it when you are asking players for help? Sometimes this happens when events or things like that have ended but I am going to tag @Lynette to see if she is aware of issues first.

Lynette

https://community.king.com/en/pet-rescue-saga/discussion/comment/2667414#Comment_2667414

Hi @WeaverFairy, if you are saving your game by logging in via facebook, it could mean that you need to check your facebook game app settings?

Lady_Choo

Oh that is a good point!

access tokens (permissions for your game to access your fb account) time out after a while. You maybe need to renable them.