Overheating

Mwilli

Whenever I play this game the phone get overheated. Why? Even different phones so it’s not the phone’s fault. What can be do with this problem?

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/438219/overheating

Hiya, sometimes depending on what you already have on your device, what free memory it has, what version it is, can make a difference. Which phone(s) have you used it on with the issue? So I can let the CM know in case of future reports.

Mwilli

https://community.king.com/en/pet-rescue-saga/discussion/comment/2993413#Comment_2993413

I use on the newest iPhone 15. The game is regularly updated. I can’t play long toe as the pho owed heating and it damages the battery!

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/2994932#Comment_2994932

It should be ok as if it was too hot, the phone would just close down. I have the same phone actually and mine gets too warm with another game so I know what you mean. Have you got plenty of free space?

I will let the CM know 🤗

Lady_Choo

@Mwilli the studio haven't had any reports, BUT, have asked that you can let them know the following in case something very small is causing it. I know you're on an iphone 15 so I am assuming 17.4 ios?

1. The phone model;
2. Game version;
3. Operating System (iOS in case of iPhone);
4. Player IDs;

You get the player ID from clicking on the cog, choosing profile, then at the top of the page there is a king logo. Double tap that and it gives you a number which is your ID.

When I have the info I will let the CM have it who will send it on to the studio 😊

Mwilli

https://community.king.com/en/pet-rescue-saga/discussion/comment/2996380#Comment_2996380

Yes I have plenty space and my iOS is always updated.

Lady_Choo

Ok, if you could let me have the other details too, we can get it passed over 🤗

Mwilli

https://community.king.com/en/pet-rescue-saga/discussion/comment/2999141#Comment_2999141

What other details? I have already gave you all details. The phone is up to date, enough storage but when I play this game and only THIS game, the phone overheats!