My game has been glitching and freezing

Fanessa1

Hello, I have been having issues with the game freezing and loosing progress/prizes. I read that if you screen shot it you can help. I also made sure there isn't a update. Thank you in advance.

Snow_Rider

My game has been glitching and freezing

Fanessa1

Apr 22, 2024

Hello, I have been having issues with the game freezing and loosing progress/prizes. I read that if you screen shot it you can help. I also made sure there isn't a update. Thank you in advance.

https://us.v-cdn.net/6030983/uploads/GH98PAJTG6Z3/screenshot-20240422-012143-pet-rescue-saga.jpg

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Hello there! Welcome to our pet-acular community! 🐾

Thank you so much for reporting the issue. The Studio is aware of the problem and is actively working on it. It would be very helpful if you could share the following details so that I can forward them to the team:

• Name of your device and model
• Software version
• Game version

Looking forward to hearing back from you!