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Thank heavens it finally got fixed. They changed the entire puzzle to collecting 3 different items which when I completed it did take me to the next level. As one of my tries at fixing this in the beginning of it, I deleted the friend that sent it in the hopes that the balloon would also go away which it didn't. They're not on my friends list to add. Is there a way that you can add this person back? We've been playing together for a long time. His name was Jean Claude
And thank you for your help.