When I hit the button to claim my “burritos” it failed to give me the gold bars

GraciesTurn

help! I had 8 burritos in my pets backpack when the game ended and I hit the claim button for the gold bars and it said failed to claim and now they are gone

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/468668/when-i-hit-the-button-to-claim-my-burritos-it-failed-to-give-me-the-gold-bars

Good morning and welcome to the community!

Have you claimed it once already? did you have a good connection?

It might be worth popping a message through to player support from within the game as they can look at your account and see if they can see any blockages 🐱

GraciesTurn

https://community.king.com/en/pet-rescue-saga/discussion/comment/3157871#Comment_3157871

Thank you for answering! It was when I hit the claim button I think my connection went bad and it said claim failed but there were no options to correct it to get them and it didn’t deposit them. Where is the player support? I’m trying to find it in the app and all I can see are related questions etc.

GraciesTurn

https://community.king.com/en/pet-rescue-saga/discussion/comment/3158009#Comment_3158009

actually I found the contact and was able to leave a message for support. Thank you!!!!!

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/3158014#Comment_3158014

Oh that is brilliant, sorry for the delay I just came online. Hopefully they can help 🐱