Game issue

maxie1957

Who do I contact for issues with the game played through the app? Critter Carnival seems to be stuck, blocking out Weather Island. It needs to be fixed.

King3107

https://community.king.com/en/pet-rescue-saga/discussion/469300/game-issue

Hello @maxie1957 Welcome to King Community. You can contact with any of moderator for Pet Rescue game from here @Lady_Choo or Community Manager @Diamond_Lim and @FluffyDinosaur. I hope they can able to help you for your questions. Thanks

Lady_Choo

@King3107 @Lynette and I are the Pet rescue moderators. (I am also a farm heroes saga mod too)

Please do not tag any community managers as they are very busy. If they are really needed, each community has its own manager. Its better that we are tagged and can let them know if there are issues however. In this case its Snow_Rider (Not tagging so she doesn't get a useless notification)

@Diamond_Lim is not a community manager at all.

If you look in each community you can get an idea of who is who. The best thing to do, is just not tag anyone and then you will not tag incorrectly. Thank you.

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/469300/game-issue

Good evening and welcome to the community.

I need some more information before we can help.

Which device are you using. Is it up to date, can you let me know which version.

What exactly is happening, is it just not going away, could you add a screenshot?

And finally, I just need to check you have 2GB free memory and you have closed the game completely, restarted your device and then reopened the game, and that hasn't cleared it?