Why can't I get lives from friends

michjack

When I try to ask friends for lives I can't because it shows that two friends have given me lives already but when I tried to collect them I get an error message. those two lives won't clear out and I can't collect them.

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/470698/why-cant-i-get-lives-from-friends

Good evening and welcome to the community. Have you tried logging out, completely closing the game (swiping it out the background too), rebooting your device and reopening the game?

King3107

https://community.king.com/en/pet-rescue-saga/discussion/470698/why-cant-i-get-lives-from-friends

Hello @michjack Welcome to King Community. Please wait for pet rescue team members to assist you about this matter. Thanks

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/470698/why-cant-i-get-lives-from-friends

Good evening and welcome to the community. Have you tried logging out, completely closing the game (swiping it out the background too), rebooting your device and reopening the game?

michjack

Yes i have tried that.

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/3168826#Comment_3168826

Are you playing connected to Facebook? Have you tried removing the game from Facebook then opening the game again and clicking on log in with Facebook? It will reset permissions.